Regrettably, our Distance Selling Regulations does not apply
to the following products ordered. Your statutory rights are not affected.
Exceptions to our Distance Selling Regulations
We want to ensure that the goods you receive from us
are safe and in perfect condition. There are some items where our
Distance Selling Regulations does not apply or applies only if certain
conditions are met..
Your Statutory rights
In addition to your right to reject faulty goods, in
respect of most items the law gives you 7 working days to change your
mind and cancel your order. There are some exceptions, including:
- Goods made to your personal specifications including
conservatories and made to measure items
- Goods which by reason of their nature cannot be returned
or are liable to deteriorate rapidly
If you decide to cancel, you need to inform us before
or within 7 working days. You must take care of the goods and either
return them to us or make them available to be collected. You may
have to pay for the cost of returning goods. However, we will offset
this against the refund of any original delivery charges. If you have
paid in advance, we must refund your money within 30 days. For further
information, contact your local Trading Standards Department of Office
of Fair Trading.
We reserve the right not to automatically refund any
item returned after the home approval period. Our standard period
is 28 days, from the receipt of goods. Any goods returned must be
in there original condition and packaging and all items included in
the original shipment must be returned together. If we choose to accept
a return which does not comply with these requirements we reserve
the right to levy a reasonable charge to cover usage of the goods
and the cost of putting them back into a saleable condition. This
does not affect your statutory rights.